Return Policy

At DR.J Essential Oil, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward return policy to make the process as easy as possible.

Initiating a Return

To initiate a return, please contact our customer service team at [your contact email] with your order number and reason for return. We will provide you with a return authorization and further instructions on how to proceed.

Damaged or Defective Products During Delivery

At DR.J Essential Oil, we take great care in packaging and handling your orders to ensure they arrive in pristine condition. However, if you receive a product that is damaged or defective during delivery, please contact us at jomdrj,marketing@gmail.com.

Reporting Damaged or Defective Products

If your product arrives damaged or defective, please contact our customer service team at [your contact email] within 48 hours of receiving your order. To expedite the process, please provide your order number, a description of the damage or defect, and clear photos showing the issue.

Replacement Process

Once we receive your report and review the provided information, we will initiate the replacement process. Depending on the circumstances, we may require you to return the damaged or defective item to us for inspection.

If a replacement is warranted, we will ship out a new product to you at no additional cost. We strive to make this process as smooth and hassle-free as possible for you.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment processor's policies.

Contact Us

If you have any questions about our Return Policy, please contact us at [your contact email]. We are here to assist you and ensure your satisfaction with our products.